Policies

Rental policies

The short version of our Rental and Fitting Agreements. You'll see the full agreement before you book.

Rental period

Your rental fee covers 3 days: pick-up, event day and return.
Pick-up and return are during business hours. Please bring a valid government ID at pick-up.
Extra days are added when you book. Extensions aren't usually allowed, so include every day you need.

Booking deposit: 50% of the rental fee, to confirm your booking.
Balance: the other 50%, on or before pick-up.
Security deposit: refundable, on or before pick-up. Refunded within 2 to 4 hours after return and inspection, less any charges.

A late fee per day applies (shown on each dress), deducted from your security deposit.

Don't wash, iron, steam or dry-clean the item. We take care of cleaning.
Stains, damage or missing parts are charged at the cost of cleaning or repair.
Lost, stolen or damaged beyond repair: the full replacement cost at the item's current value.

Rentals: cancel at least 3 days before pick-up for a refund of your booking deposit. Later than that, it's non-refundable.
Fittings: cancel at least 24 hours before your slot for a refund. Later, or a missed slot, forfeits the fitting fee.
You can reschedule once: rentals at least 3 days before pick-up, fittings at least 24 hours before your slot, subject to availability.
A rescheduled booking can't be cancelled. If you cancel after rescheduling, your payment or deposit is forfeited.

We aren't liable for severe weather, courier delays or road closures, so please leave a little extra time.
If we can't provide your booked item because of something on our side, we'll offer a similar item or refund what you've paid.